FAQs
Product
Are your caps made for women?
Yes. The fit, proportions, and details are designed specifically with women in mind.
Are the caps embroidered or printed?
All designs are embroidered. We never use screen printing.
Where are the caps made?
Our caps are designed in Chicago and finished locally in small batches.
What materials are used?
We use premium fabrics selected for structure, comfort, and durability. Each cap is made to be worn often, not saved for special occasions.
Is the fit adjustable?
Yes. Each cap features an adjustable strap with a metal clasp, designed to fit most head sizes comfortably. No velcro.
Orders & Availability
Are your caps limited edition?
Yes. Each style is produced in intentionally small quantities. Once a design sells out, it may not be restocked.
What happens if a cap is out of stock?
If a product is unavailable, you can sign up to our email list to be notified if it returns. Availability is never guaranteed.
Can I cancel or change my order?
If your order has not yet shipped, contact us as soon as possible and we’ll do our best to help.
Shipping & Returns
Where do you ship from?
All orders ship from Chicago.
Do you ship internationally?
Yes. We offer domestic and international shipping.
How long does shipping take?
Orders typically ship within 1–2 business days. Delivery times vary by destination.
What is your return policy?
We accept returns on unworn items in original condition. For full details, please see our Shipping & Returns page.
Care
How should I care for my cap?
Spot clean only. Avoid machine washing or drying to preserve the embroidery and structure.
Brand
What is The Upper Echelon?
The Upper Echelon creates baseball caps that live between casual and considered. Everyday, done well.
Who is this brand for?
For women who notice details. Who value simplicity without sacrificing style. Who care about how things feel.
Contact
Still have a question?
You can reach us anytime through the Contact page. We’re easy to get in touch with.